Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.

With time being the most scarce & non-renewable resource, the need for delivering flawless solutions has become almost mandatory. Testing the software to make it readily available for deployment is a crucial facet.